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  2. About Amway: From brands to business owners
  3. How to use the website

Video Tutorials

Learn about the website

Discover Amway online

Download user guides and essential files
Questions?

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Explore Amway Online

Find out how the Amway website helps you manage your business more efficiently.

Register now

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Signing-In to the new Website 

How to sign in, which details to use – and what to do if you have forgotten them.

Placing and return an Order

Discover how ordering Amway products online gives you more choice and control than ever before.

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User guides

Viewing  3 of 3  results
Register as an ABO User Guide
Register as an ABO User Guide
Discover how to register as a new ABO on Amway website
Discover how to register as a new ABO on Amway website
Download | pdf | 643 KB
Register as a Customer User Guide
Register as a Customer User Guide
Discover how to register as a Customer on Amway website
Discover how to register as a Customer on Amway website
Download | pdf | 622 KB
I forgot my password
I forgot my password
I forgot my password
I forgot my password
Download | pdf | 459 KB

Registration / Signing in

Why do I need an Amway ID?
Amway ID will be the new way to connect to all Amway digital applications - once they are updated. It will give you the convenience of having only one sign in and one password for the Amway website and all Amway apps.
What is my Amway ID?
Your Amway ID is your unique, new sign in to all Amway applications globally. It will replace any sign in names or IDs you may have used previously. Your Amway ID is your email address, so you need to use one that is exclusive to you. To set up your Amway ID and create your new password, click the Sign In symbol in the top right hand corner of the home page and follow the instructions.
Does the Amway ID replace my Amway ABO number?
Your Amway ID does not replace your Amway ABO number. Amway ID is your unique email address which you need to sign in to Amway systems. You will still be connected to your original ABO number.
Do I need to keep my old login ID/username(s)?
We are in the process of updating our online sites and business apps - and rolling out the new technology globally. During the change-over period, if you have international business, you will need to use your "old" sign in details for the countries and apps (e.g. Kiosk) that have not yet been updated. At the end of the roll out, your new Amway ID digital identity will be the only login and username you will need for all your online Amway applications, in every country.
How do I register as an Amway Business Owner (ABO)?
  1. On the Amway home page, click Sign In.
  2. Select Register as an Amway Business Owner.
  3. Enter your details in the online form.
  4. Create a password and validate your email address.
  5. Congratulations, you have just set up your Amway account!
  6. You now have 30 days to complete your registration.
  7. Simply fill out your Personal Details, upload your Documents and pay Registration Fee.
  8. There is no need for you to e-sign the contractual documents during registration. Instead, you can simply accept Amway's contract terms with a tick of a box.
  9. If you do not finalize the registration process within the first 30 days, your application will be automatically deleted.
  10. Note: If a Customer wishes to upgrade to an ABO, they can upgrade their account online without having to re-register as an ABO.
How do I register as a Customer?
There are two ways to register as a Customer:
1. On the home page. Click the Register link in the top right hand corner and select the option to Register as Customer. Then complete your details and follow the step-by-step process to create your account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.
What is a co-applicant/second applicant?
A co-applicant is someone who runs your Amway business with you and uses the same Amway ABO account for orders. People often add a family member, spouse or partner as a co-applicant. You can add a co-applicant when you register as an ABO, or at any other time from the My Account page. The co-applicant becomes an ABO and their name will be added to your contract.
Why aren't my login details working?
From February 2018, you need to use an Amway ID to log in. This will be your email address. Go to the home page and click the Sign In button in the top right hand corner. Follow the instructions to create your Amway ID and new personal password. You can then sign in and access your online account.
For more detailed information please refer to: Migration from old Amway Online

My account

How I can sign in?
To sign in/log in to Amway website you need to create and use an Amway ID. If you do not have an Amway ID, click Sign In in the top right hand corner of the home page and follow the instructions to create one.
For more detailed information please refer to: Migration from old Amway Online
What should I do if I've forgotten my password?
Please follow the steps below to create a new password.
1. On the home page, click the Sign In link in the top right hand corner of the screen.
2. Click the Need help signing in? link on the sign-in form.
3. Click the I need a new password button.
4. Enter your Amway ID (the email address you used when you last signed in). Complete the CAPTCHA check and click Submit.
5. Wait for an email to arrive in the email account you provided on the form.
6. Open the email message and click the Reset My Password button. A form will open on a new internet page.
7. Enter a new password into the fields presented and click Submit to reset your password. Remember: Your new password must have at least 8 characters and contain one letter and one number.
8. Done! You will now be able to sign in with your new password. We will send an email message to notify you that the change was successful.
Can I change my address details?
Yes, you can! Our system allows you to allocate different addresses for billing, mailing and shipping. To edit these details simply sign in and select My Account. Then click on My Addresses to add, edit or remove information.
How do I change my Amway ID email?
1. Sign in to your account.
2. Navigate to the My Account page.
3. Click on Login and Security.
4. Select Update email or password.
5. Select Change Amway ID.
6. You can update your email address, using an address that is unique to you.

Orders

Can I plan and save my orders?
Yes, you can! We developed the Wishlist tool to help Customers and ABOs plan and track orders. It allows you to select and monitor products that you may want to buy. It also lets you know if any of your chosen products become unavailable. You can also share your wishlist via social media.
Another way is to keep products in your shopping cart, you can now simply pick up where you left off.
I am a Customer, can I order products online?
Yes, you can order our products directly online. You will need to register to complete an order. There are two ways to do this:
1. On the home page click the Register link in the top right hand corner and select the option to Register as customer. Then follow the step-by-step process to create an account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.
You can also order products offline through your ABO.
Where can I find my invoices?
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from the Orders Details page which you access via My Office. Remember that My Office is available only after sign in.
How do I return an order?
Returning an order is straightforward:
1. Sign in to your account and go to My Office.
2. Go to Order History and then Account Orders History page.
3. Locate the order you want to return and click the Order Details link next to it.
4. Click Return Item and follow the instructions.
How can I get a refund?
To get a refund please follow steps below:
1. Sign in to your account and go to My Office .
2. Go to Order History and then Account Orders History page.
3. Locate the order you want a refund for and click the Order Details link next to it.
4. Select the item(s) you wish to return.
5. Select your preferred refund method from the dropdown list (here you can select the option to have a replacement rather than a refund).
6. If you select Bank Transfer, select from an existing bank account for the refund or setup a new bank account.
7. Accept the return policy of goods exchange.

Website navigation

I can't find the information I need on the page. What shall I do?
You need to be signed in to your account to access the full range of information on the site. If you need more help finding information, use the search function at the top of the home page.
Where can I find product deals and promotions?
If you are signed in to your account, you can use the Top Deals link at the top of the home page to discover the latest offers and promotions.
How can I contact Amway Customer Service?
Write to: amway_sverige@amway.com or call us: 08 5198 9544. You can also click on the Contact Us button at the lower right corner of the page and fill in the Contact form.

Payment options

Direct Debit
Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings
Credit Card
Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in My credit cards section. Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®

Delivery Options & “How to track your parcel”

Where can I receive my order?
It can be sent to an address selected by you (home, work or pick-up point – never a PO Box) or it can be sent to another ABO directly
Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?
Service Order time Lead time Sweden Mainland
Home Delivery <12:00am 3-5 days
Home Delivery > 12:00am 4-6 days
Parcel Shop <12:00am 2-4 days
Parcel Shop > 12:00am 3-5 days
p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please considere that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.

Return Support

Is there a charge to return products?
No Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.
How can I make a return?
Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return Item and follow the instructions